Services

As you start planning your project, you can contact us and learn more about the wide range of our products. We can give you product recommendation based on your requirements and help you evaluate different solutions including system advantage and disadvantages, cost, site efficiency ect.. To make the most suitable decision considering all aspects,  we will provide you with a customized consultancy service with our know-how, for free.

TECON R&D department has focused on in-house product development and product innovation. At the same time, we are constantly looking for improvements and innovations in our product design. In the highly competitive world of technology, TECON has collaborated with consultants from academia and other construction and formwork companies around the world. This continues to inspire us to use our expertise to develop new products and improve existing ones.

When developing new products, we are always guided by our customer's requirements in terms of safety, efficiency, user-friendliness and cost-effectiveness. All new products are tested in third party laboratories and on the factory premises before they are used by the customer.

Whether you are working on the formwork budget for a tender or looking for a detailed proposal before purchasing, our technicians can assist you with their experience and expertise in formwork & scaffolding planning by AUTO-CAD or even 3d software.

Whatever your project or requirement is, we will be able to find the right solution for you.

Send us your request with structural drawings via email and our technicians will have a professional proposal with preliminary drawings within the week. Load calculations are available if needed for local consultant approval.

TECON Customer Care Dept. is responsible for the order update and fulfillment, from production to delivery.

During production, we will share the fabrication schedule and QC process with corresponding photos and videos. After production completion, we will also record the package and loading by the camera, and then submit photos to our customers for reference.

Before shipping products, we ensure that products and materials are properly packed according to their size and weight and meet the requirements for sea transport and Incoterms 2010 as mandatory. The vessel name, container number, and ETA are all included in the shipping advice and will be transmitted to our customer. Full shipping documents will be sent to you by courier or tele-released upon request.

Before TECON products arrive at your site, a well-prepared shop drawing & assembly drawing will be submitted for further proceedings together with user manual. All these profiles have sufficient information and images for your site training and guidance.

However, if you are a beginner with TECON formwork & scaffolding product or you are looking to optimize the use of our systems, our supervisor will be ready to fly to your site to provide professional assistance, training & inspection based on your request.

All TECON materials are designed and produced according to relevant standards such as EN1065, EN13377, etc., as well as TECON internal standards strictly. Safety factors have already been considered during the engineering stage. In addition to these guarantees, the TECON QC team executes higher quality control standards compared to others.

In case of receipt or under suitable/appropriate conditions if TECON materials get broken or have major and critical defects, we will:

01) deliver the replacement for the same, or

02) refund the corresponding amount and loss as compensation to our customers, or

03) send our technician to your site for maintenance.

In such cases, TECON would examine the material and would assess if it is site contractor / personnel fault or TECON material problem using relevant data such as brief report, photos, videos from contractors. If our site supervisor is on the site during such period, we will also do the survey as another reference source.

This clause is valid for 12 months from the date the contractor has received the materials.