Before any technical planning based on your plan, you may contact us for consultancy in order to get a general idea about TECON products line and find out which system will be more suitable to your project based on your own preference.
TECON experienced engineers will also evaluate your technical requirements, budget and site schedule all together in order to come out with professional proposal. And finally, help you to focus on the right system for technical planning.
To keep products & services always better are not easy especially in nowadays technology generated world with fierce competition. TECON’s R&D team knows this rule deeply in their mind. Thus, we continuously dedicate ourselves in new products research & development and existing products improvement.
Safe, efficient, user-friendly and cost-saving are the main factors we evaluated during R&D process. Before we release any newly developed product to the construction site, our highly responsible engineers will check the samples in fully round aspects, and test them accordingly in third party laboratory and factory yard when necessary.
TECON R&D team not works alone, but also cooperates with part-time consultants from famous collages & organizations all related to construction and forming area, and even across the world.
Whether you are working on the formwork budget for a tendering or looking for a detailed proposal before purchasing, our technicians can assist you with their know-how and skill in formwork & scaffolding planning by AUTO-CAD.
Different projects with various kinds of plans and requirements can always get their optimal solution at TECON.
Simply send us your request with structural drawings via mail, a well prepared offer with preliminary drawings will be available within the next few days at your table. Load calculation is also available when it is necessary for your local consultant approval.
TECON Customer Care Dept. is responsible for the order update and fulfillment, from production to delivery. During production, we will share the fabrication schedule and QC process with corresponding photos and videos. After production completion, we will also shoot the package and loading as record, and then submit them to our customers for reference.
All TECON materials are properly packed based on their size and weight, which can meet the requirement of sea transportation and the Incoterms 2010 as mandatory. Different package solutions are well designed for different materials and systems.
Shipping advice will be sent to you via mail by our Customer Care Dept. with all key shipping info. including vessel name, container number and ETA etc.. The complete set of shipping documents will be couriered to you or Tele-released upon request.
Before TECON products arrive at your site, a well prepared shop drawing & assembly drawing will be submitted to our customers for further proceedings together with user manual. All these profiles have sufficient information and images for your site training and guidance.
However, if you are the beginner with TECON formwork & scaffolding systems or you are looking for better performance of our systems, our supervisor will be ready to fly to your site to provide professional assistance, trainings & inspection.
All TECON materials are designed and produced according to relevant standards such as EN1065, EN13377 etc., as well as TECON internal standard strictly. Safety factors have already been considered during engineering stage. Despite of these guarantees, TECON QC team execute higher quality control standard compared to normal standard from others.
In case of receipt or under suitable / appropriate conditions if TECON materials get broken or major and critical defect, we will 01)deliver the replacement for the same, 02) or refund corresponding amount and loss as compensation to our customers, 03) or send our technician to your site for maintenance .
In such case, TECON would examine the material and would conclude if it is site contractor / personnel fault or TECON material problem via relevant data such as brief report, photos, video from contractors. If our site supervisor is on the site during such period, we will also do the survey as another reference source.
This clause stands good only after 2 months from contractors received material. Once it exceeds this time, it’s contractors’ responsibility. In such case, if required we can provide the new material at the contracted rate, and shipping rates would be at extra cost.