All TECON materials are designed and produced according to relevant standards such as EN1065, EN13377 etc., as well as TECON internal standard strictly. Safety factors have already been considered during the engineering stage. In addition to these guarantees, the TECON QC team execute higher quality control standards compared to others.
In case of receipt or under suitable / appropriate conditions if TECON materials get broken or major and critical defect, we will:
01) deliver the replacement for the same, or
02) refund corresponding amount and loss as compensation to our customers, or
03) send our technician to your site for maintenance.
In such cases, TECON would examine the material and would assess if it is site contractor / personnel fault or TECON material problem using relevant data such as brief report, photos, video from contractors. If our site supervisor is on the site during such period, we will also do the survey as another reference source.
This clause is only valid until 2 months from the date the contractor has received the materials. Once it exceeds this time, it is the contractors’ responsibility. In those cases, if required, we can provide the new material at the contracted rate, and shipping rates would be at additional cost.