All TECON materials are designed and produced according to relevant standards such as EN1065, EN13377 etc., as well as TECON internal standard strictly. Safety factors have already been considered during engineering stage. Despite of these guarantees, TECON QC team execute higher quality control standard compared to normal standard from others.
In case of receipt or under suitable / appropriate conditions if TECON materials get broken or major and critical defect, we will 01)deliver the replacement for the same, 02) or refund corresponding amount and loss as compensation to our customers, 03) or send our technician to your site for maintenance .
In such case, TECON would examine the material and would conclude if it is site contractor / personnel fault or TECON material problem via relevant data such as brief report, photos, video from contractors. If our site supervisor is on the site during such period, we will also do the survey as another reference source.
This clause stands good only after 2 months from contractors received material. Once it exceeds this time, it’s contractors’ responsibility. In such case, if required we can provide the new material at the contracted rate, and shipping rates would be at extra cost.