TECON Customer Care Dept. is responsible for the order update and fulfillment, from production to delivery.
During production, we will share the fabrication schedule and QC process with corresponding photos and videos. After production completion, we will also record the package and loading by the camera, and then submit photos to our customers for reference.
Before shipping products, we ensure that products and materials are properly packed according to their size and weight and meet the requirements for sea transport and Incoterms 2010 as mandatory. The vessel name, container number, and ETA are all included in the shipping advice and will be transmitted to our customer. Full shipping documents will be sent to you by courier or tele-released upon request.